Ticket Refunds

UFPA’s policy prohibits refunds on tickets except in the case of an event cancellation or date change. If you are unable to attend a UFPA-presented event, you may donate your ticket(s) to the box office, thus allowing another patron(s) to purchase them and enjoy the performance. The ticket(s) must have been purchased through the Phillips Center Box Office or via UFPA’s website,* and must be returned at least 48 hours prior to the performance. You will be given a receipt for the value of the ticket(s). This amount may be eligible for a charitable income tax deduction when you file your annual tax return.

Ticket Exchanges

Tickets purchased from the Philips Center Box Office or via UFPA’s website for any UFPA-presented event may be exchanged for another UFPA-presented event during the 2014-15 Season, for a $5 transaction fee. Exchanges are available up to 48 hours before the performance, in person only at the Phillips Center Box Office. If the exchange is for a higher-priced ticket, you are responsible for the difference in cost. If the exchange is for a lower-priced ticket, the difference may qualify as a tax deductible donation to University of Florida Performing Arts. Lost or misplaced tickets cannot be exchanged.

*Tickets purchased through third-party ticketing sites are not eligible for ticket refunds or exchanges.

Group Ticket Sales

Round up your nine closest friends, family members or work buddies. Groups of 10 or more receive a 10 percent discount for most shows. For more information, please contact the Phillips Center Box Office.

Gift Certificates

Gift certificates, available in any denomination, are redeemable at the Phillips Center Box Office for tickets to UFPA events and are valid for two years from the date of purchase.

Rush Tickets

Rush tickets for seats in the balcony may be available for select UFPA-presented performances two hours prior to the event start time at a discounted rate. Tickets are available only at the Phillips Center or University Auditorium Box Office. There is no guarantee that rush tickets will be available for a particular event.

UF Student Tickets

UFPA offers discounted tickets to UF students to many performances. Student tickets are $10 for all UFPA-presented performances aside from the three musicals (Camelot, CHICAGO and Jersey Boys), which are $20. Tickets may be purchased in person at the Phillips Center Box Office or by calling 352-392-2787 or 800-905-2787. Each student may pick up only one ticket per performance with a valid Gator 1 card. (The Gator 1 card must say “STUDENT” on it.) Non-UF students may purchase discounted balcony tickets for select performances. Tickets are subject to availability and may be limited for select events. Visit http://performingarts.ufl.edu/students/ for more information and for student ticket on-sale dates.

Please note: The Gator 1 card used for purchase must be presented for entry to the performance.


Every patron, regardless of age, must have a ticket for admission to UFPA-presented events. Child-in-lap tickets may be purchased for children 2 and under accompanied by an adult at a cost of $10 for many performances in the Phillips Center and University Auditorium. All children must be able to sit quietly in their seats throughout the performance. Those unable to do so, along with the adult accompanying them, will be asked by an usher to leave the hall.

Late Seating Policy

Late arrivals are distracting to the artists and fellow audience members. Patrons who arrive late will not be seated until there is an appropriate time for the ushers to do so. Please be aware that this may result in missing a portion of the performance. This policy is handled in accordance with contractually binding artists’ preferences. Please allow ample time for travel and parking prior to an event. Lobby doors open two hours and theater doors open 30 minutes prior to performance times.
Please note: The box office will not issue refunds for missed or partially missed performances. Please plan to arrive at least 30 minutes prior to an event’s published start time.

Electronic Courtesy

Cameras and recording devices are not permitted in the performance halls. Patrons with these items will be asked to check them at the reception office in the lobby or return items to their vehicles. Violators of this policy are subject to removal and will be required to erase/delete any recorded material or photographs. Please remember to turn off all mobile phones and devices, pagers and electronic watch alarms before entering the theater. Please note: Texting during performances is not permitted.

Backpacks and Large Bags

Backpacks and large bags are not permitted in the performance halls. Please leave them in your vehicle. If you choose to check these items, UFPA cannot be held responsible for any damage that may occur. You are also welcome to check your coat, hat, umbrella or other items at the reception office.

Smoking and Tobacco Use

To promote the health and well-being of faculty, staff, students and visitors, the University of Florida is a tobacco-free campus. The use of cigarettes or other tobacco products in UF buildings (including the Phillips Center and University Auditorium), parking lots, in vehicles or elsewhere on campus is prohibited.

All events, programs, artists, times and dates are subject to change.